Versand & Rücksendungen
Free US shipping on all orders, and 14 days to return.
Order processing
Every pair is handmade in small batches and prepared with care. Orders are processed within 1–3 business days (Monday to Friday, excluding US holidays). During launches, sales and other busy periods, processing may take a little longer.
Once your order ships, you will receive a confirmation email with tracking information.
Shipping rates & delivery times
Delivery times are estimates and begin once your order has been dispatched from our warehouse in the United States.
| Destination | Shipping | Delivery |
|---|---|---|
| United States | Free | 3–5 business days |
| Canada | $20 | 5–8 business days |
| Europe, including the UK | $25 | 5–8 business days |
| Australia, Japan, Singapore and other available countries | $45 | 5–8 business days |
International deliveries may take longer depending on the destination, carrier and customs clearance. Delivery times are estimates and are not guaranteed.
If your country is not available at checkout, email us at info@mareanewyork.com and we will do our best to help.
Customs, duties & taxes
International orders are shipped Delivered Duty Unpaid (DDU). Import duties, taxes and customs fees are not included in the price or shipping cost and are the responsibility of the recipient. They vary by country and may be collected by the carrier on delivery. Marea New York is not responsible for delays caused by customs.
Delivery issues
Please make sure your shipping address is complete and correct. We cannot be responsible for delays or extra costs caused by an incorrect address. If tracking shows your parcel as delivered but you have not received it, contact us as soon as possible and we will help you with the carrier.
Returns
We want you to love your Marea New York sandals. If your pair isn't quite right, you can return it within 14 days of delivery.
Return conditions
To be eligible for a return, sandals must be:
- Unworn and in their original condition
- Free from any signs of wear, dirt or damage
- Returned with all original packaging, including the shoe box in its original condition
Please try your sandals on indoors, on a clean, soft surface, to protect the leather and soles. Items that show signs of wear or arrive damaged may not be accepted and may be sent back to you.
How to make a return
Email info@mareanewyork.com with your order number within 14 days of delivery to request a return authorization. Once approved, we will send you the return instructions and address. Please do not send a return without authorization.
Return shipping
Return shipping costs are the responsibility of the customer. In the US, you can use the carrier of your choice; we recommend a tracked service. You can also request a prepaid return label from us, and its cost will be deducted from your refund.
For international returns, you arrange and pay for return shipping, and any duties or taxes charged on the return. We do not provide prepaid labels for international returns.
Refunds
Returns are inspected and processed within approximately 2–3 business days of arrival. Approved refunds are issued to the original payment method. Original shipping charges are non-refundable. Please allow extra time for your bank or payment provider to process the refund.
Exchanges
We do not offer direct exchanges. If you need a different size or style, return your original pair and place a new order. Not sure about your size? See our size guide or email us your foot length and we will recommend one.
Sale items
Sale items can be returned under this policy unless they are marked Final Sale on the product page. Final Sale items cannot be returned or exchanged.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos of the item and packaging. If the item is confirmed defective or incorrect, we will provide a replacement or return at no cost to you.
Your consumer rights
Nothing in this policy limits your statutory rights. Customers in the European Union and other regions may have additional rights regarding withdrawal periods, refunds and faulty goods, and those rights apply where they go beyond this policy.
Questions
Email us at info@mareanewyork.com with your order number and we will be happy to help.