Shipping & Returns
Shipping
We ship worldwide.
Order Processing
Orders placed Monday through Friday before 3:00 PM CST are generally processed and fulfilled the same business day.
Orders placed after 3:00 PM CST, on weekends or on US holidays will begin processing the following business day.
During sales, launches and other peak periods, processing times may be slightly longer.
For Pre-Order items, please refer to the estimated production and shipping timeline stated on the individual product page.
Shipping & Delivery
United States
We offer standard shipping for a flat rate of $10 on all US orders.
Orders are shipped via FedEx or USPS, depending on the destination and service available.
Estimated delivery time after dispatch is 2–7 business days.
Expedited shipping may be available at checkout depending on the destination and service selected.
International
International shipping rates are calculated at checkout based on your destination and the shipping service available.
Estimated delivery time after dispatch is generally 7–14 business days.
Please note that shipping and delivery times are estimates and are not guaranteed. Delivery times may vary due to customs processing, weather, carrier disruptions or other circumstances outside our control.
You will receive an email with tracking information once your order has shipped.
Customs, Duties & Taxes
International orders are generally shipped DDU (Delivered Duty Unpaid).
Customs duties, import taxes, VAT and any other fees imposed by local customs authorities are not included in the shipping cost or purchase price and are the responsibility of the customer.
These charges vary by country and may be collected by the carrier or customs authorities upon delivery.
We recommend familiarizing yourself with your country's import regulations and applicable duties and taxes before placing an order.
Marea New York is not responsible for delays or additional charges resulting from customs.
Shipping Restrictions
We ship worldwide where carrier service is available.
If your country is not available at checkout, please contact us at info@mareanewyork.com and we will be happy to assist with alternative shipping arrangements.
Delivery Issues
Please make sure your shipping address is complete and accurate when placing your order.
Once an order has been dispatched, Marea New York cannot be responsible for delays or additional costs resulting from an incorrect or incomplete address.
If tracking confirms that your package has been delivered but you have not received it, please contact us as soon as possible so we can assist you in contacting the carrier.
Marea New York is not responsible for packages that are lost, misplaced or stolen after the carrier has confirmed delivery to the correct address.
Returns
We want you to love your Marea New York sandals. If your purchase isn't quite right, we accept returns within 14 days of delivery.
Return Conditions
To be eligible for a return, items must be:
- Unworn and in original condition
- Free from any signs of wear, dirt or damage
- Returned with all original packaging
- Returned with the original shoe box in its original condition
Please take care when trying on your sandals. We recommend trying them indoors on a clean, soft surface to avoid marking the leather or soles.
Items that show signs of wear or are returned damaged may not be accepted and may be returned to the customer.
How to Make a Return
Please contact us at info@mareanewyork.com within 14 days of delivery to request a return authorization.
Once your return has been approved, we will provide the return instructions and return address.
Please do not send a return directly to our warehouse without receiving return authorization first.
Return Shipping
Return shipping costs are the responsibility of the customer.
For US returns, you may arrange your return using the shipping carrier of your choice. We recommend using a tracked shipping service and keeping your tracking information until your return has been processed.
Alternatively, you may request a prepaid return label from Marea New York. If you choose to use our prepaid label, the return shipping cost will be deducted from your refund.
For international returns, customers are responsible for arranging and paying for return shipping. We currently do not provide prepaid return labels for international returns.
Please note that any customs duties, taxes or other charges incurred when returning an international order are the responsibility of the customer.
Return Processing & Refunds
Once your return has been received, it will be inspected and processed within approximately 2–3 business days.
Returned items must be in resalable condition. If an item is returned worn, damaged or otherwise unsuitable for resale, we will contact you before processing the refund.
Once your return has been approved, your refund will be issued to the original payment method.
Original shipping charges are non-refundable.
If you use a Marea New York prepaid return label, the cost of the return shipping will be deducted from your refund.
Please allow additional time for your bank or payment provider to process your refund.
Exchanges
We do not currently offer direct exchanges.
If you need a different size or style, please return your original order according to our return policy and place a new order for the desired item.
Sale Items
Sale items are eligible for return under the same return policy unless the product is specifically marked Final Sale on the product page.
Items marked Final Sale are not eligible for return or exchange.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us at info@mareanewyork.com within 7 days of delivery.
Please include your order number and photographs of the item and packaging so that we can resolve the issue as quickly as possible.
If the item is confirmed to be defective or incorrectly shipped, Marea New York will provide an appropriate replacement or return solution at no additional cost to you.
Customer Care
For questions regarding your order, shipping or returns, please contact: